Combining Accounts in ParentSquare

This page is based on an article from the ParentSquare website. Sign in with your ParentSquare account to read the original article and to access additional help resources.

You can combine multiple accounts in ParentSquare. Cases where combining accounts makes sense include the following:

  • You are both a staff member and a parent or guardian at Creative Minds: combine your staff account with your personal parent/guardian account to access both with one login. All emails and phone numbers remain associated.
  • You and another parent or guardian of your child share an email or home phone number: your accounts will automatically link if they are listed with shared contact information.
  • You are missing a student from your main account or are using ParentSquare with another school: this means that you have a second account for a student or a school that can be merged.

There are four ways to combine accounts:

  1. From an invitation email
  2. When verifying contacts
  3. By using My Accounts
  4. By requesting that your password be reset

Use the Link in an Email Invitation

  1. In the email invitation click this link: “Sign in to Combine Existing Account.”
     
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  2.  

  3. Sign in to your other ParentSquare account.
  4. Select the name to use on your account and click “Combine Accounts.”

Your accounts are now combined. The next time you log in to ParentSquare, you can access your account using any of the associated emails or phone numbers on your combined account.

Combine Accounts When Verifying Contacts

Web Browser

If you have more than one contact card, and click “Yes, This is Me” on each card, your contacts will automatically be merged into one account. ParentSquare allows a user to have multiple emails and phone numbers.
 
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ParentSquare Mobile App

If you have more than one contact card, and tap “Yes, This is Me” on each card, your contacts will automatically be merged into one account. ParentSquare allows a user to have multiple emails and phones.

Use My Accounts

Web Browser

  1. Log in to your main ParentSquare account.
  2. Click your name in the upper-right corner and select “My Account.”
  3. Click “Combine with another account.”
     
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  4.  

  5. If there are any accounts matching your verified email(s) or phone(s), a page with recommended users will appear.
  6. Click “Combine Accounts,” confirm any additional contacts on the account, and click “Combine Accounts.”

If you do not see the account you want to combine, click “Combine another account”:

  1. Log in to your other ParentSquare account.
  2. Select the name to use on your account and click “Combine Accounts.”

Your accounts are now combined. The next time you log in to ParentSquare, you will be able to access your account using any of the associated email addresses or phone numbers on your combined account.

ParentSquare Mobile App

  1. Log in to your main ParentSquare account.
  2. Tap the three horizontal lines in the upper-left corner and select “Account” then “Combine Accounts.”
     
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  3.  

  4. Sign in to your other ParentSquare account.
     
    signin_other_acct_on_app_2021-02-23_b.png
  5.  

  6. Select the name to use on your account and click “Combine Accounts.”

Your accounts are now combined. The next time you log in to ParentSquare, you will be able to access your account using any of the associated email addresses or phone numbers on your combined account.

Request Password Reset

Web Browser

  1. From the ParentSquare sign-in page, click “Forgot Password” under the password field.
     
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  2.  

  3. Enter the email or phone number you think is on both accounts and click “Go.”
  4. If you entered a cell-phone number, you will receive directions to reset your password via text. If you entered an email address, you will receive an email from ParentSquare. Click “Reset your password.”
  5. Select the account for which you would like to update the password, then click “Update Password.”
     
    combine_accts_web_b.png

 
ParentSquare Mobile App

  1. On the sign-in page (when signed out of the app) enter the email or phone number that you think is on both accounts.
  2. Tap “Continue.”
  3. Tap “Forgot Password.”

     
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  4.  

  5. Enter verification code sent to your email or phone.
  6. Select the account for which you would like to update the password.
     
    combine_accounts_app_b.png
  7.  

  8. Follow the instructions to reset your password.

Get Help with ParentSquare

Have questions or need help? Visit this page for support options.

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